N&M Academy LLC ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI receptionists and automation tools, visit our website (https://ai.nmacad.com), or communicate with us via SMS/text messages.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account or book a strategy call.
• Subscribe to our SalesNinja AI services.
• Make a purchase or payment.
• Sign up for text messages or newsletters.
• Contact us for customer support.
• Interact with our AI agents (Voice or Chat).

This information may include:

• Contact Information: Full name, email address, phone number, mailing address.
• Account Information: Username, password, and security questions.
• Payment Information: Credit card details, billing address (processed securely by Stripe/PayPal).
• Business Information: Company name, website URL, industry, employee size, and business needs.
• Communication Data: Transcripts of chats and recordings of calls handled by our AI system for quality assurance and service delivery.

1.2 Information Collected Automatically

When you access our website or use our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Information: Pages visited, time spent, links clicked, referring site.
• Location Information: General location based on IP address.

1.3 Information from Third Parties

We may receive information about you from third-party services to integrate our automation, including:

• Payment Processors: Stripe and PayPal
• Analytics Providers: Google Analytics
• AI Models & Infrastructure: OpenAI, Anthropic, Google, Retell AI, Twilio

2. How We Use Your Information

2.1 Service Delivery

• Provide, maintain, and improve our AI receptionist and automation services.
• Configure and train your custom AI agent using your business information.
• Process transactions and send confirmations.
• Manage your account and subscription.

2.2 Communication

• Send administrative notifications (e.g., system updates, maintenance).
• Respond to inquiries and comments.
• Send appointment reminders via SMS or Email.

2.3 Analytics and Improvement

• Analyze usage to improve our AI algorithms and website performance.
• Develop new features for SalesNinja AI.

2.4 Legal and Security

• Comply with legal obligations.
• Protect against fraud, unauthorized access, and security threats.
• Enforce our Terms of Service.

2.5 Marketing (With Your Consent)

Send promotional offers, personalized recommendations, and surveys. You can opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience.

• Essential Cookies: Required for website functionality (e.g., logging in).
• Analytics Cookies: Understand how visitors use our website (Google Analytics).
• Preference Cookies: Remember settings and preferences.

You can control cookies through your browser settings. Learn more at www.allaboutcookies.org.

4. SMS/Text Messaging Privacy (A2P 10DLC Compliance)

4.1 Consent to Text Messages

By providing your phone number and checking consent boxes on our forms, you expressly consent to receive text messages from SalesNinja AI (N&M Academy LLC) regarding your account, quotes, or inquiries.

4.2 Types of Text Messages

• Transactional Messages: Order confirmations, appointment reminders, AI agent interactions.
• Marketing Messages: Promotional offers (max 4 per month, if opted in).

4.3 No Sharing for Marketing

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing/promotional purposes. Text messaging originator opt-in data and consent information will not be shared with any third parties.

4.4 Opting Out

You can opt out of SMS communications at any time by replying STOP to any message. You may also contact us at [email protected].

5. How We Share Your Information

We do not sell your personal information. We may share information only as follows:

5.1 Service Providers (Sub-processors)

We use trusted third-party service providers to help us deliver our services. These include:

• Payment Processors: Stripe, PayPal
• AI & Automation Infrastructure: GoHighLevel, Twilio, Retell AI
• AI Large Language Models (LLMs): OpenAI, Anthropic, Google
• Hosting: Secure cloud storage providers

These providers have access to personal information only as needed to perform their functions and are contractually obligated to maintain confidentiality.

5.2 Legal Requirements

We may disclose information if required by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your personal information becomes subject to a different privacy policy.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards including:

• Encryption (SSL/TLS) for data in transit.
• Secure payment processing (we do not store full credit card numbers).
• Access controls and employee data protection training.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information as long as necessary to provide services, comply with laws, and resolve disputes. To request deletion of your data, please contact us.

8. Your Privacy Rights

Depending on your location (including California/CCPA and EU/GDPR), you may have rights to:

• Access, update, or correct your information.
• Request deletion of your personal data.
• Opt out of marketing communications.

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. International Data Transfers

Our services are operated in the United States. If you are located outside of the US, please be aware that your information will be transferred to and processed in the United States.

11. Changes to This Privacy Policy

We may update this policy periodically. The "Last Updated" date at the top of this page will reflect the latest revision.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

N&M Academy LLC
18072 SW Handley St
Sherwood, Oregon, United States

Email: [email protected]
Phone: +1-503-716-2791